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Mobility is a key factor in Service Automation's recent success. Providing handheld Pocket PCs to their customers' mobile workforce has added dispatch, multi-warehouse inventory, and field force automation capabilities to their product line. Key Benefits Field technicians can focus on their skilled task, rather than filling out paperwork. By saving time on paperwork, technicians can complete more service calls in a day, resulting in increased revenue. Invoices are submitted in the field and better reflect both the actual time spent by the technician and the parts installed at the jobsite. The home office needs only to verify completed work instead of transcribing handwritten job invoices. Increased inventory accuracy as parts are tracked from the moment they enter the warehouse until they are installed at a customer site. Dispatcher can fill technician job queues ... (more)

Embracing Eclipse: An Interview with Kevin Gomes

The Monterey Bay Aquarium Research Institute (MBARI) was founded in 1987 by David Packard. It's located in Moss Landing, California, where its three research ships and two remotely operated vehicles are berthed, giving them immediate access to Monterey Bay. MBARI also operates several autonomous underwater vehicles and maintains moorings offshore, equipped with ocean-monitoring instruments, as well as two moorings in the equatorial Pacific that are part of the NOAA Tropical Atmosphere Ocean (TAO) array. MBARI scientists propose and execute innovative studies, both experimental a... (more)

Where's i-Technology Headed in 2007?

At the end of each year, when SYS-CON informally polls its globe-girdling network of software developers, industry executives, commentators, investors, writers, and editors, our question is always the same: where's the industry going next year? Every time, the answers are surprisingly different from the year before, and of course throw light not just on where the industry is going but also how it's going to get there, why, because of who, within what kind of time-scale - all that good stuff. Enjoy! Ruby on Rails . JRuby . AJAX . Rules-Based Programming JASON BELL Enterprise Dev... (more)

Sybase TechWave 2007: Sybase 365 Extends Mobile Banking Services to the Americas

“There is an ever-increasing demand from consumers who want access to their bank accounts and finances anytime, anywhere,” said Marty Beard, president of Sybase 365. “With our extensive mobile messaging infrastructure, we are able to connect financial institutions with their customers directly, providing a cost-effective way to facilitate fast and secure transactions.” Sybase 365 has announced its mobile banking services are available to financial institutions in the Americas, extending its reach from Asia and Europe. In addition, the company commission... (more)

Wikipedia Founder Jimmy Wales Sets Jan 7 As Wikia Search Launch Date

Wikipedia founder Jimmy Wales has set Jan. 7 as the launch date for his open-source search project, dubbed Wikia Search. According to the Washington Post Wales, who has described Yahoo! and Google as opaque services that don't explain how results are arrived at, says the project will allow technology enthusiasts to help filter sites and rank search results, using a community model akin to that of Wikipedia. Wales's contention is that search needs to be reinvented, freeing "the judgment of information from invisible rules inside an algorithmic black box." As previously reported, f... (more)